VERITY LEARNING
Complaints
Raise a concern so it can be reviewed and addressed.
Tell us what happened
Contact the service with the date, tutor or lesson reference, a factual description and the outcome you would like. Avoid putting unnecessary sensitive student details into an initial message.
How a concern is handled
The service should acknowledge the concern, review relevant information, hear the people involved and explain the response and proposed next steps. Ask for a review if the response does not address the issue; the operator should explain who will review it and the expected timescale.
Safeguarding concerns
Do not wait for the ordinary complaints process if a child may be at risk. Use the safeguarding route immediately. In an emergency call 999.
Records and fairness
Keep relevant communications so the matter can be reviewed fairly. Complaint records should be private, access-limited and retained under the operator’s record policy.
Contact the service
Contact Verity Learning on +44 7438 993162.