Cancellation and rescheduling

Before a booking

The written quote must state the notice period for cancelling or moving a lesson, any charge for late cancellation, how a missed lesson is handled and any package expiry or refund conditions. Where a published notice period has not been configured below, obtain the written terms first.

If you need to change a lesson

Use the agreed parent contact channel as soon as possible. A proposed change is confirmed only once the service accepts it; a message alone does not guarantee a replacement slot.

If the tutor cannot attend

The service should contact the parent and explain the available replacement, rescheduling or refund arrangement under the agreed terms. Students should not be left expecting a lesson without an update.

Consumer rights

Applicable cancellation and other consumer rights take precedence. Any specific package or distance-booking conditions must be explained before purchase rather than introduced after a missed lesson.

Request the written cancellation notice period, charges and rescheduling terms before booking. No fee or notice period is assumed by submitting an enquiry.

Contact the service

Contact Verity Learning on +44 7438 993162.